Indian Ragu
I am that weird mix, someone who started out in techie land, morphed into management, and understands both worlds well. I have a huge advantage over most managers that never came from a technical background in that it's difficult to bullshit me. The usual techie gobbledygook used to confuse management since time immemorial doesn't work on me since I actually understand how technical things work. On the other hand, I am equally knowledgeable in business administration and am able to see that sometimes what does not make sense from a technical standpoint must nonetheless be done for business reasons. And my management generally appreciates me because my presence means that much less crap for them to deal with.
That being said, I do understand the business reasons that are still driving the outsourcing phenomenon, along with its most recent variation, offshoring. Still, the recent conversation with someone who called me from our offices in India to discuss a particular initiative proved to me that we have no monopoly on stupidity here on our shores, as well as the fact that while the Hindus might speak a more correct form of English than we do, they've yet to acquire business acumen. Here's how I recall the conversation.
Ragu: Hi, this is Ragu, from [insert my company's name here]'s office in India. Is this [insert my name here]?
Me: Yes, how're you doing, Ragu, and what can I do for you?
Ragu: I'm calling in regards to the email my colleague Zoboomafoo sent you, asking what discovery tool you are using on your accounts for desktop inventory.
Me: I replied to Zoboomafoo's email days ago. I told him that we don't have any desktop PCs in scope on any of the accounts I handle.
Ragu: Ah, okay, thank you. So, how many desktop PCs do you support?
Me: I just told you, we don't have any desktop PCs in scope on any of the accounts I handle.
Ragu: Ah, okay. And do you know what discovery tool you use to get the desktop PC inventory?
Me: Listen, you moron, what part of "we don't have any desktop PCs in scope on any of the accounts I handle" didn't you understand?
Ragu: Ah, okay, thank you very much.
Me: You're welcome.
And I can't really blame the guy. I mean, if you're paying someone 10 cents an hour to do his job, how much intelligence can you expect?
Ragu called me again that same day, at least 2 more times, but thanks to the miracle of Caller ID, I let it go straight to voicemail.


